
Knowledge Highlights 13 May 2025
On 16 December 2022, the Competition and Consumer Commission of Singapore (“CCCS”) announced that it has commenced court proceedings against a company (“TLM”) which supplies water dispensers, alkaline water filtration systems and maintenance service packages to consumers, and its sole director and shareholder (“TJH”) under the Consumer Protection (Fair Trading) Act 2003. CCCS is asking the State Courts to rule that TLM has made false claims and misled consumers on its alkaline water filtration systems and maintenance service packages, including the following:
CCCS is also seeking an injunction to stop TLM from engaging in the alleged conduct. Additionally, CCCS has applied for an injunction to stop TJH from knowingly abetting, aiding, permitting, or procuring TLM to engage in various alleged unfair practices.
By way of background, CCCS investigated TLM following a referral from the Consumers Association of Singapore (“CASE”) in November 2020. CASE had issued company alerts on TLM in February 2021 and in April 2022 to warn consumers of TLM’s unfair practices after receiving a high number of complaints. TLM did not sign a Voluntary Compliance Agreement (VCA) despite being asked by CASE to do so.
Reference materials
The media release is available on the CCCS website www.cccs.gov.sg.